Late: All orders ship within 1-3 business days. We are closed on weekends and US Public Holidays. Orders typically arrive within 3-7 business days.
Wrong Address: If you place an order with an incorrect address, or if your address has issues, we will resend once the package is delivered back to us to check.
Delivered but did not Receive: All orders are shipped with a tracking number. If your order is marked as delivered but you cannot find your package, we highly suggest for you to double check with your neighbors or anyone who could have picked it up for you. Sometimes the mailman forgets to drop it off or it is delivered to the wrong address.
You have 2 hours to cancel your order. Once orders are processed, no cancellation requests will be approved. You will be responsible for Return postage and may be subject to a 20% restocking fee.
Why can't I cancel it?
Our warehouse processes thousands of packages each day. We are unable to cancel your order once the shipping label is processed and printed. We are also unable to stop packages as it does not follow our carrier's policies.
Shopify is the largest, safest e-commerce platform in the world.
"Shopify is a publicly traded company with 500,000 customers, $150 million revenue, and a $10 billion dollar market cap, making it the largest e-commerce platform company in the world. A significant percentage of their revenue comes not from monthly fees, but by taking a percentage of gross sales your store earns. Security risks impacting your ability to generate and grow revenue directly impact Shopify’s bottom line, and as such, they take security very seriously." -logicinbound.com
We stand behind our items and offer 30 days warranty. All items are in brand new condition unless specified otherwise elsewhere in the description.
All returns - defective or otherwise - have to be preauthorized. Please contact us to get an authorization and returning address before sending the item back. If an item is returned because of an undeliverable shipping address, buyer agrees to pay the cost for re-shipment.
.Please note that If the return/replacement is not a result of our mistake (not defective or wrong item), the buyer is responsible for return shipping, as well as a 20% restocking fee.
.Replacement or refund will be made upon receipt of the returned item. If you do not want to wait for the replacement, you can just reorder one and then send the first one back for a refund.
For more information regarding the Return and Exchange policy, please click here.